Terms & Conditions

Effective Date: 13 August 2026

Welcome to Surekha Creations. These Terms & Conditions govern your access to and use of the Surekha Creations website and your purchase of products available through our online store.

Surekha Creations offers clothing, jewellery, and fashion products through its website. By accessing our website, creating an account, or placing an order, you agree to comply with these Terms & Conditions.

Please read these terms carefully before using our website or purchasing any product.

1. Acceptance of Terms

By using the Surekha Creations website, you confirm that:

You have read these Terms & Conditions.
You understand these terms.
You agree to be bound by these terms.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

2. About Surekha Creations

Surekha Creations is an online fashion and jewellery store offering products including:

Clothing
Jewellery
Earrings
Rings
Necklaces
Bracelets
Nose pins
Other fashion and lifestyle products

Product availability, designs, colours, sizes, prices, and collections may change from time to time.

3. Website Usage

You agree to use the Surekha Creations website responsibly and lawfully.

You must not:

Use the website for fraudulent purposes.
Attempt to gain unauthorized access to the website.
Interfere with website functionality.
Introduce malicious software or harmful code.
Copy or reproduce website content without permission.
Use automated systems to collect website data without authorization.
Use the website for any illegal activity.

We reserve the right to restrict or terminate access to users who violate these terms.

4. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate.

Product information may include:

Product name
Product images
Description
Size
Colour
Material
Specifications
Price
Availability

However, minor variations may occur due to photography, lighting, display settings, manufacturing processes, or differences between devices.

Such minor variations do not necessarily constitute a product defect.

5. Product Images

We make reasonable efforts to display product images as accurately as possible.

However, the actual appearance of a product may vary slightly depending on:

Screen resolution
Display settings
Lighting
Photography conditions
Device type

Customers should consider the product description and specifications along with the images before placing an order.

6. Product Availability

All products are subject to availability.

We reserve the right to:

Limit product quantities.
Discontinue products.
Change product designs.
Remove products from the website.
Modify product specifications.
Update product availability.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding the available options.

7. Prices

Product prices displayed on the website are subject to change without prior notice.

We may update prices due to:

Supplier changes
Material costs
Promotional offers
Business requirements
Tax changes
Market conditions

The applicable price for an order will generally be the price displayed at the time the order is successfully placed, subject to correction of genuine pricing errors.

8. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing information, occasional errors may occur.

If a product has been listed at an incorrect price due to a technical, typographical, or other error, we reserve the right to cancel the affected order.

If payment has already been received for such an order, the amount paid for the affected product may be refunded through the applicable payment method.

9. Placing an Order

When you place an order on our website, you agree to provide accurate information required for processing and delivery.

This may include:

Full name
Mobile number
Email address
Billing address
Shipping address
Product selection
Quantity
Payment information

You are responsible for ensuring that the information provided is correct.

10. Order Confirmation

After placing an order, you may receive an order confirmation through the contact details provided by you.

An order confirmation indicates that your order request has been received.

It does not necessarily guarantee that the product will remain available until dispatch.

We reserve the right to cancel or decline an order where necessary.

11. Order Cancellation

Customers may request cancellation before the order has been processed or dispatched.

Once an order has been processed, packed, or shipped, cancellation may not be possible.

Cancellation requests should be made as soon as possible after placing the order.

12. No Return / No Exchange

Surekha Creations follows a No Return / No Exchange Policy for successfully delivered products.

Products generally cannot be returned or exchanged because:

You changed your mind.
You no longer require the product.
You selected the wrong size.
You selected the wrong colour.
You do not like the product after receiving it.
The product does not meet your personal preference.

For complete details, please refer to our No Return Policy.

However, genuine concerns involving a damaged, defective, or incorrectly delivered product may be reviewed by our team.

13. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product ordered, please contact us within 48 hours of delivery.

You may be required to provide:

Order number
Product details
Clear photographs
Photographs of packaging
Unboxing video, where available
Description of the issue

Our team will review the claim and determine the appropriate resolution.

14. Jewellery Care

Jewellery should be handled and stored carefully.

Customers should avoid unnecessary exposure to:

Water
Perfume
Cosmetics
Chemicals
Excessive moisture
Physical impact

Damage caused by improper handling, accidental damage, normal wear and tear, or unauthorized modification may not qualify as a product defect.

15. Clothing Size

Customers are responsible for selecting the appropriate clothing size.

Before ordering, please review the size chart and product measurements provided on the website.

Because of our No Return / No Exchange Policy, incorrect size selection may not qualify for an exchange or refund.

16. Payment

Payments may be processed through third-party payment gateways.

Customers agree to provide valid and authorized payment information when placing an order.

We are not responsible for delays or failures caused by payment providers, banks, network issues, or other circumstances outside our reasonable control.

17. Payment Security

Surekha Creations does not ask customers to share sensitive banking credentials such as:

OTP
UPI PIN
ATM PIN
CVV
Internet banking password

Customers should never share such information with anyone claiming to represent Surekha Creations.

18. Shipping and Delivery

Orders are shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that the delivery information is accurate.

Delivery times may vary depending on:

Delivery location
Courier availability
Weather
Public holidays
Transportation delays
Operational circumstances
Other events outside our reasonable control

Estimated delivery dates are indicative and may change.

19. Incorrect Delivery Information

If an order cannot be delivered because the customer has provided an incorrect or incomplete address, phone number, or other delivery information, additional delivery charges or other consequences may apply.

Customers should carefully verify their delivery information before completing an order.

20. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays may occasionally occur.

Surekha Creations is not responsible for delays caused by circumstances beyond our reasonable control.

If a shipment appears to be delayed or lost, we may coordinate with the relevant delivery partner to investigate the matter.

21. Promotions and Discounts

From time to time, Surekha Creations may offer:

Discounts
Promotional codes
Special offers
Limited-time deals
Product-specific promotions

Promotional offers may have separate terms, validity periods, eligibility requirements, or usage limits.

Unless specifically stated otherwise, promotions cannot be combined with other offers.

We reserve the right to modify or withdraw promotional offers at any time.

22. Intellectual Property

All content available on the Surekha Creations website, including:

Logos
Brand name
Product images
Graphics
Text
Website design
Icons
Product descriptions
Videos
Layouts

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

23. User-Submitted Content

If you submit reviews, comments, photographs, feedback, or other content to Surekha Creations, you agree that:

The content is accurate to the best of your knowledge.
You have the right to submit the content.
The content does not violate applicable laws.
The content does not contain harmful or malicious material.
The content does not infringe another person's rights.

We reserve the right to remove content that violates our policies or applicable laws.

24. Third-Party Services

Our website may use third-party services such as:

Payment gateways
Delivery partners
Analytics services
Hosting providers
Communication services
Social media services

Third-party services may have their own terms and privacy policies.

Surekha Creations is not responsible for the independent policies or practices of third-party service providers.

25. External Links

Our website may contain links to external websites.

These links may be provided for convenience or additional information.

We do not control or guarantee the content, security, availability, or privacy practices of external websites.

Users should review the terms and privacy policies of external websites before using them.

26. Limitation of Liability

To the extent permitted by applicable law, Surekha Creations shall not be responsible for losses or damages arising from:

Website interruptions
Internet connectivity issues
Third-party service failures
Delivery delays beyond our reasonable control
Unauthorized access caused by circumstances beyond our reasonable control
Incorrect information provided by the customer
Improper use of products
Events beyond our reasonable control

Nothing in these terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.

27. Force Majeure

Surekha Creations shall not be held responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods
Fire
Severe weather
Government restrictions
Strikes
Transportation disruptions
Internet or technology failures
Epidemics or pandemics
War or civil disturbances
Other unforeseen events

28. Privacy

Your use of the Surekha Creations website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

29. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.

You should:

Use a secure password.
Keep your password confidential.
Log out from shared devices.
Notify us if you suspect unauthorized access.

You are responsible for activity performed through your account unless the applicable law provides otherwise.

30. Termination or Restriction of Access

Surekha Creations may restrict or terminate access to the website where reasonably necessary, including when a user:

Violates these Terms & Conditions.
Engages in fraudulent activity.
Attempts to misuse the website.
Attempts unauthorized access.
Uses the website for unlawful purposes.

Termination of access does not affect rights or obligations that arose before termination.

31. Changes to These Terms

Surekha Creations may update these Terms & Conditions from time to time.

Changes may be made due to:

New services
Changes in business practices
Legal or regulatory requirements
Website improvements
Changes in product or payment processes

Updated terms will be published on this page with a revised effective date.

32. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the website, products, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

33. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary, while the remaining provisions will continue to remain in effect to the extent permitted by law.

34. Entire Agreement

These Terms & Conditions, together with the applicable Privacy Policy, No Return Policy, and other policies published on the website, constitute the terms governing your use of the Surekha Creations website and purchase of products.

35. Contact Us

If you have any questions regarding these Terms & Conditions, your order, our products, or our policies, please contact the Surekha Creations customer support team through the contact information provided on our website.

Surekha Creations

Clothing • Jewellery • Style

Be Stylish. Be You.