Privacy Policy
Effective Date: 13 August 2026
At Surekha Creations, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
By accessing or using the Surekha Creations website, you acknowledge that you have read and understood this Privacy Policy.
1. About Surekha Creations
Surekha Creations is an online shopping platform offering clothing, jewellery, and fashion products.
Our website is designed to provide customers with a convenient and secure shopping experience. To process orders, provide customer support, improve our services, and communicate with customers, we may need to collect certain personal information.
2. Information We Collect
When you use our website or place an order, we may collect information such as:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- City, state, and PIN code
- Order details
- Payment-related information
- Customer support communications
We only collect information that is reasonably necessary for providing our services.
3. Information Collected During Purchases
When you purchase a product from Surekha Creations, we may collect information required to process and deliver your order, including:
- Customer name
- Contact number
- Email address
- Delivery address
- Billing details
- Products purchased
- Order value
- Transaction status
- Order date and time
Payment information may be processed through third-party payment service providers. We generally do not store complete debit card, credit card, or banking credentials on our servers.
4. Automatically Collected Information
When you visit our website, certain technical information may be automatically collected.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website usage information
- Date and time of visits
- Referring website
- General geographic information
This information helps us understand how visitors use our website and improve website performance.
5. Cookies
Surekha Creations may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Keep products in your shopping cart
- Remember certain preferences
- Maintain login sessions
- Improve website functionality
- Understand website traffic
- Analyze website performance
- Provide a smoother shopping experience
You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. How We Use Your Information
We may use your information for the following purposes:
Order Processing
To:
- Process your orders
- Confirm purchases
- Arrange delivery
- Send order updates
- Provide invoices
- Handle cancellations where applicable
Customer Support
To respond to:
- Product-related questions
- Order-related queries
- Delivery concerns
- Payment issues
- Complaints
- Other customer service requests
Website Improvement
We may use information to understand how customers interact with our website and improve:
- Website design
- Navigation
- Product presentation
- Website performance
- Shopping experience
Communication
With your consent where required, we may contact you regarding:
- Orders
- Account-related information
- New products
- Offers
- Promotions
- Important service updates
7. Sharing of Information
Surekha Creations does not sell or rent your personal information to third parties for their independent marketing purposes.
We may share necessary information with trusted service providers when required to operate our business.
These may include:
- Payment processing providers
- Shipping and logistics partners
- Website hosting providers
- Technology service providers
- Customer support services
- Analytics and security providers
Such information is shared only to the extent reasonably necessary for providing the relevant service.
8. Payment Information
Payments made through our website may be processed by third-party payment gateways.
Your payment information may be handled directly by the relevant payment service provider according to its own privacy and security policies.
Surekha Creations does not generally store complete card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on its servers.
Never share your OTP, UPI PIN, CVV, password, or banking credentials with anyone claiming to represent Surekha Creations.
9. Shipping and Delivery
To deliver your order, necessary customer information may be shared with our logistics or delivery partners.
This may include:
- Name
- Delivery address
- Mobile number
- Order details
This information is used only for fulfilling and delivering your order.
10. Marketing Communications
If you have provided appropriate consent, we may send you information about:
- New collections
- Clothing launches
- Jewellery collections
- Special offers
- Promotional campaigns
- Discounts
- Website updates
You may choose to stop receiving promotional communications by using the available unsubscribe option or by contacting us.
Transactional communications related to orders, payments, deliveries, or account security may still be sent when necessary.
11. Data Security
We take reasonable measures to protect your personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
12. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing orders
- Providing customer support
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Complying with applicable legal requirements
When information is no longer required, it may be securely deleted, anonymized, or retained where legally necessary.
13. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
- Opt out of promotional communications
- Raise concerns regarding the handling of your information
Requests may be subject to applicable legal and operational requirements.
14. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external websites.
Once you leave the Surekha Creations website, the privacy practices of those third parties will apply.
We are not responsible for the privacy policies, content, security, or practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Fraud Prevention and Security
We may use customer and transaction information to:
- Detect suspicious activity
- Prevent fraudulent transactions
- Protect customers
- Protect our website
- Investigate misuse
- Maintain website security
Where necessary, information may be shared with relevant service providers or authorities as permitted or required by applicable law.
17. Changes to Your Personal Information
It is important that the information you provide to us is accurate and up to date.
If you need to update or correct information associated with your account or order, please contact our customer support team.
18. Changes to This Privacy Policy
Surekha Creations may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes in technology
- Changes in legal requirements
- Changes in our business practices
Any updated version will be published on this page with a revised effective date.
We recommend checking this page periodically for updates.
19. Consent
By using the Surekha Creations website, creating an account, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required by applicable law, we will seek such consent before processing personal information for the relevant purpose.
20. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details provided on the Surekha Creations website.
Surekha Creations
Clothing • Jewellery • Style
Be Stylish. Be You.
